If your purchase does not meet your satisfaction, you may return it within thirty (30) days of purchase. To return a blank item, the item must be new, unused and in its original packaging with all tags.


Personalized Brides does not accept any returns or exchanges on decorated items if a mistake has not been made by Personalized Brides. If a customer receives an item in which Personalized Brides made a mistake, Personalized Brides will send the correct item at no cost to the customer.  A personalized item includes any decorated product where the design wording, design color, product color, or design font is chosen by the customer.


To return an item that meets the above criteria, follow the steps below:

  1. Call our Customer Service at 1-877-896-3079.
  2. Our agent will provide a return authorization (RA) code that must be on the package. Packages that do not have a RA code will not be accepted.
  3. Mail the package within thirty (30) days of the purchase date to:
    Personalized Brides
    300 Weatherstone Dr.
    Suite 164
    Wadsworth, OH 44281

A refund of the product cost will be issued within ten (10) days of receipt of the item/s to the original payment method.