Frequently Asked Questions
Yes, if there is a color or size missing from the drop-down, that color or size is currently out of stock and unavailable for purchase.
You can check the status of your order by logging into your account on PersonalizedBrides.com and clicking on “Order History”. You will see the orders that you have placed as well as their status. You can only check the status of your order if you created an account when you placed your order. If you chose to skip account creation, you will not be able to log in to see the status of your order or track your order.
Currently, Personalized Brides ships to the United States, Puerto Rico, Canada, Bahamas, the Virgin Islands, New Zealand and Australia. Orders shipping outside of the US are subject to customs, duties, taxes and brokerage fees. These fees are not included in the cost of shipping quoted on this website. Personalized Brides is not responsible for any customs, duties, taxes or brokerage fees. The receiver of the package will be billed separately from customs when your package arrives in the country.
Each product page has a link (When will I receive this product?) that will tell you the guaranteed delivery dates for your order. If you do not receive your products by your guaranteed delivery date, Personalized Brides will refund your shipping costs. You can also view the guaranteed delivery dates on the shipping options page during checkout. These shipping dates only apply to orders shipped to the continental United States. These guaranteed dates do not apply if an item is backordered. You will be notified if an item is backordered and will be given the opportunity to cancel your order at that time and receive a full refund. Orders that are guaranteed to arrive on a national holiday will be delivered by the day after the holiday.
After you have placed your order, you will receive an email notification from firstname.lastname@example.org. If you do not receive this email, please check your spam folder and add email@example.com to your address book to ensure delivery of your shipping notification.
Yes, you will receive a shipping notification that will contain a tracking number once your order has shipped. This email will be from firstname.lastname@example.org, so be sure to add email@example.com to your address book to ensure delivery.
You have the option of paying with Visa, Mastercard, Discover, American Express or your PayPal account.
We ship all of our products using the United States Postal Service (USPS). You can choose between First Class Mail (under 13 oz.) Priority Mail or Express Mail. All packages are shipped with a tracking number.
All claims for damaged, defective or missing product(s) must be filed with Personalized Brides within three (3) days of receiving your order. Please contact firstname.lastname@example.org or call 877-896-3079.
You have up to one (1) day (24 hours) after we have received your order to make changes or cancel. Please contact us at email@example.com or call 877-896-3079.
All orders shipped to destinations in the state of Ohio are charged a 6.75% sales tax. Orders shipped to destinations outside the state of Ohio will not be charged a sales tax.
Absolutely. We use an SSL certificate to ensure that all of your important information is secure through the entire checkout process.
300 Weatherstone Dr.
Wadsworth, OH 44281
Customer Service Hours
Monday: 9:00am – 5:00pm EST
Tuesday: 9:00am – 5:00pm EST
Wednesday: 9:00am – 5:00pm EST
Thursday: 9:00am – 5:00pm EST
Friday: 9:00am – 5:00pm EST