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Frequently Asked Questions


I see the color I want on the color chart, but it is not in the drop-down. Does that mean it is out of stock?

Yes, if there is a color or size missing from the drop-down, that color or size is currently out of stock and unavailable for purchase.

How can I check the status of my order?

You can check the status of your order by logging into your account on PersonalizedBrides.com and clicking on "Order History". You will see the orders that you have placed as well as their status. You can only check the status of your order if you created an account when you placed your order. If you chose to skip account creation, you will not be able to log in to see the status of your order or track your order.

Do you ship internationally?

Currently, Personalized Brides ships to the United States, Puerto Rico, Canada, the United Kingdom, Ireland, Bahamas, the Virgin Islands, New Zealand and Australia. Orders shipping outside of the US are subject to customs, duties, taxes and brokerage fees. These fees are not included in the cost of shipping quoted on this website. Personalized Brides is not responsible for any customs, duties, taxes or brokerage fees. The receiver of the package will be billed separately from customs when your package arrives in the country.

When will I receive my order?

Each product page has a link (When will I receive this product?) that will tell you the guaranteed delivery dates for your order. If you do not receive your products by your guaranteed delivery date, Personalized Brides will refund your shipping costs. You can also view the guaranteed delivery dates on the shipping options page during checkout. These shipping dates only apply to orders shipped to the continental United States. These guaranteed dates do not apply if an item is backordered. You will be notified if an item is backordered and will be given the opportunity to cancel your order at that time and receive a full refund. Orders that are guaranteed to arrive on a national holiday will be delivered by the day after the holiday.

Do you offer samples of your products?

We offer blank samples for most of our products and you can purchase them on our samples page. Sample products can be purchased at a discounted price and if the buyer chooses to send the sample back to Personalized Brides in its original condition, Personalized Brides will refund the cost of the sample. The buyer is responsible for the shipping costs. If you choose to return the samples, please send the product to:

Personalized Brides
661 Weber Dr.
STE E
Wadsworth, OH 44281

Will I receive an email confirming my order?

After you have placed your order, you will receive an email notification from sales@personalizedbrides.com. If you do not receive this email, please check your spam folder and add sales@personalizedbrides.com to your address book to ensure delivery of your shipping notification.

Will I receive a tracking number for my order?

Yes, you will receive a shipping notification that will contain a tracking number once your order has shipped. This email will be from sales@personalizedbrides.com, so be sure to add sales@personalizedbrides.com to your address book to ensure delivery.

What are my payment options?

You have the option of paying with Visa, Mastercard, Discover, American Express or your PayPal account. If you choose to pay with a credit card, you will complete your order on our website on the final page of the checkout process. If you choose to pay with PayPal, you can either use PayPal's Express Checkout, which allows you to bypass creating an account with Personalized Brides, however, you will not be able to see your order status on our site (see How can I check the status of my order?) or you can continue through the checkout process and choose PayPal as a payment option after creating an account with Personalized Brides. You will be directed to PayPal's site to complete your order.

What are my shipping options?

We ship all of our products using the United States Postal Service (USPS). You can choose between First Class Mail (under 13 oz.) Priority Mail or Express Mail. All packages are shipped with a tracking number. You can track your package on our website by logging into our website and clicking on "Order History". You must create an account when you place your order to have access to your order history. If you chose to skip account creation, you will not be able to use this feature. Once the order has shipped, you will be able to click on the tracking number. Or, you can go directly to the USPS site and enter the tracking number that you receive in the shipping notification email.

What do I do with damaged, defective or missing products?

All claims for damaged, defective or missing product(s) must be filed with Personalized Brides within three (3) days of receiving your order. Please contact sales@personalizedbrides.com or call 877-896-3079. Personalized Brides is not responsible for missing packages and damaged products resulting from errors made by the shipping carrier.

How do I change or cancel my order?

You have up to one (1) day (24 hours) after we have received your order to make changes or cancel. Please contact us at sales@personalizedbrides.com or call 877-896-3079.

Will I be charged a sales tax?

All orders shipped to destinations in the state of Ohio are charged a 6.75% sales tax. Orders shipped to destinations outside the state of Ohio will not be charged a sales tax.

Why do the pages load slower through the checkout process?

The pages load slower because we use SSL encryption to make sure that your information is safe and secure throughout the checkout process. The SSL slows down the page load speed because it has to encrypt all of the data being sent.

Is your site secure?

Absolutely. We use an SSL certificate to ensure that all of your important information is secure through the entire checkout process.